Terms and Conditions

 

Last Updated: August 27, 2026

 

These Terms and Conditions apply when you visit or place an order through the Viomix online store. By using this website, you agree to the following terms.

Website Use

You may use this website for lawful personal shopping and information purposes.

You must not misuse the website, attempt to access it without authorization, upload harmful content, or interfere with its normal operation.

Product Information

We aim to present product descriptions, ingredients, images, pack sizes, prices, and availability as accurately as possible.

Packaging or product information may occasionally be updated. Always read the label and instructions provided with the product before use.

Product information on this website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Consult a qualified healthcare professional before using a product if you have a medical condition, take medication, are pregnant or breastfeeding, or have questions about its suitability.

Orders and Payments

All prices are displayed in Egyptian pounds unless stated otherwise.

Orders are subject to product availability, payment confirmation, and acceptance by Viomix.

We may cancel or refuse an order if:

  • A product is unavailable

  • The displayed price or product information contains an error

  • Payment cannot be confirmed

  • The delivery information is incomplete or incorrect

  • We reasonably suspect fraudulent or unauthorized activity

If payment has already been collected for a cancelled order, the eligible amount will be refunded.

Delivery

Delivery times are estimates and may be affected by the customer’s location, public holidays, courier delays, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate contact and delivery information.

Shipping charges, when applicable, will be displayed during checkout.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return and Exchange Policy and applicable Egyptian consumer protection laws.

Promotions and Discount Codes

Promotions and discount codes may be subject to specific conditions, expiry dates, product exclusions, or minimum-order requirements.

Unless stated otherwise, discount codes cannot be combined or exchanged for cash.

Intellectual Property

All website content, including the Viomix name, product names, logos, images, designs, text, and graphics, belongs to Viomix or its authorized licensors.

This content may not be copied, reproduced, modified, or used commercially without prior written permission.

Limitation of Responsibility

Viomix is not responsible for losses caused by improper product use, failure to follow label instructions, inaccurate information provided by the customer, or events outside our reasonable control.

Nothing in these Terms limits any legal rights or protections available to consumers under Egyptian law.

Updates to These Terms

We may update these Terms and Conditions when necessary. The latest version published on this website will apply from its stated effective date.

Governing Law

These Terms and Conditions are governed by the laws of the Arab Republic of Egypt.

Contact Us

If you have questions about these Terms or an order, please contact us through the Contact Us page on our website.